Privacy policy

Last updated: 24 July 2026

Moments Gift (“we”, “us” or “our”) operates this online store from Doha, Qatar. This Privacy Policy explains how we collect, use and share personal information when you visit our store, place an order, request a customized gift, or contact us.

Information we collect

We may collect your name, phone number, email address, billing and delivery address, order details, payment status, customer-account information, and messages you send to us. When you request a personalized gift, we may also receive the names, wording, photographs, artwork or other content you choose to provide.

Our store and its service providers may automatically collect technical information such as your device, browser, IP address, cookie identifiers and how you use the store.

How we use information

We use personal information to process and deliver orders, prepare or personalize gifts, provide customer support, manage returns or order issues, maintain store security, prevent fraud, improve our products and services, comply with legal obligations, and send marketing communications when permitted.

Personalized gift content

Please provide only content that you have the right to use. We use personalization content to prepare and support your order. Because customized items may contain information about another person, you are responsible for having permission to provide that information to us.

How we share information

We share information only as needed with Shopify, payment providers, delivery partners, technology providers and other service providers that help us operate the store and fulfill orders. We may also disclose information when required by law, to protect our rights or customers, or in connection with a business transfer.

Our store is hosted by Shopify. You can learn more about how Shopify processes personal information in Shopify’s Privacy Policy.

Cookies and analytics

We and our service providers use cookies and similar technologies to keep the store working, remember preferences, understand store performance and, where enabled and permitted, support advertising. Available privacy choices are shown through the store’s cookie and privacy controls.

Retention and security

We keep personal information only for as long as reasonably necessary for the purposes described above, including order support, accounting, dispute resolution and legal requirements. We use reasonable safeguards, but no method of transmission or storage is completely secure.

Your choices and rights

Subject to applicable law, you may ask to access, correct or delete your personal information, or object to or restrict certain uses. You may unsubscribe from marketing messages at any time. We may need to verify your identity before completing a request.

International processing

Shopify and other service providers may process information outside Qatar. Where this happens, information is handled in accordance with applicable contractual and legal safeguards.

Changes to this policy

We may update this Privacy Policy when our services, practices or legal requirements change. The latest version will remain available on this page with its updated date.

Contact us

For privacy questions or requests, please use our Contact page.